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FAQs
Questions about Primed?
We've got the answers you need.
About Primed Clinic
Redefining healthcare for high performance living
Healthcare designed for you. Better access. Better care. No waitlists. No hidden fees. Just real doctors, real protocols, and a clear path to how you want to feel.
Build strength and vitality
We exist for people who want to build strength, elevate vitality, and optimise their long-term performance through personalised, clinician-led care.
Your health. Your goals. Your Prime.
Precision health programs across every dimension of performance.
Born from frustration with a broken system, PRIMED replaces waitlists and guesswork with precision, clinician-led care. We’ve built Australia’s most streamlined telehealth platform to deliver compounded, biology-driven protocols minus the hidden fees. It’s proactive, personal, and designed to best support you in achieving your goals.
Process
Our approach is simple:
$0 to get started
Your first consultation is free and every program is priced with complete transparency.
Clinician-led
Your care is guided by experienced clinicians who design, prescribe, and support every step of your treatment plan.
Transparency, support, and real results
You receive clear guidance, ongoing check-ins, and measurable progress throughout your journey through your Primed Clinic Dashboard.
Precision Healthcare. Peak performance.
Helping you get Primed, every day
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Difference
Why people are choosing Primed Clinic
We've stripped away the friction. No bureaucracy, no waiting, no one-size-fits-all protocols. Just clinicians who know your body and the right protocols for you.
$0 to get started
Free telehealth consultation
Made-to-order medications
Free express delivery
No hidden fees, ever
Real-time order tracking
Extended hours and weekend support
Transparent, clinician-guided care
Choose your goal
Find your treatment
Our clinician-led, personalised programs support people who want to optimise performance across key areas of health, including:
Primed Clinic
Built around you
From fast and free onboarding, to personalised treatment planning and made-to-order medications delivered to your door, every Primed Clinic experience is designed for convenience, clarity, and results.
We’re here whenever you need us.
Extended hours
Weekend availability
Complimentary ongoing support through your Primed dashboard
Can I get treatment for more than one category?
Yes, absolutely. Patients have the ability to explore treatments across multiple categories to support their overall health and wellness goals. You may book in a consultation, where our clinicians will assess your needs, and where eligible, can develop a personalised plan for your additional categories.
How does the consultation work?
You'll speak with a qualified clinician who reviews your health history, goals, and current state. They'll assess what you need and design a treatment plan tailored to you. The entire process is straightforward and confidential.
Where do I get support if I am having issues?
If you are experiencing any kind of issue, you can reach us on our LiveChat online or on your dashboard. One of our Customer Care team members will be available to assist you during our opening support hours.
How long does a treatment plan last?
Our plans are personalised and the duration is unique to each individual. You will have access to free monthly medical reviews with our clinicians, who are available to support and guide you on your healthcare journey.Our clinicians can tailor and modify your plan on an as-needed basis without any hassle, and at no extra cost.You can opt to cancel or pause your plan at any time.
Why choose Primed?
We have an offering that others do not:
- Free initial consultations
- On-going assessments & consultations included
- Programs tailored to your needs
- Better pricing
- 7-Day Live Chat support
- No lock-in contracts
- No service charges or hidden fees
How do I get started with Primed?
To get started, sign up here and complete a short health evaluation form. Our doctors will determine if compounded alternative healthcare is clinically appropriate for you, and provide you with a plan suited to your needs.
What is Primed?
Primed is Australia's easiest to use online platform which connects you to our experienced clinicians for access to treatments and medical programs.
We are passionate about therapies and services for optimisation, performance and overall wellness, providing our patients with the highest standard of care with guidance every step of the way.
